Preferences Only necessary Accept all -------------------------------------------------------------------------------------------------------------------------
Pour votre première connexion sur notre nouveau portail, pensez à cliquer sur :
"Connexion" en haut Ă droite
renseignez votre adresse mail
cliquez sur "suivant"
cliquez sur "Continuer avec un compte Atlassian".
cliquez sur "Vous ne pouvez pas vous connecter" afin de réinitialiser votre mot de passe
------------------------------------------------------------------------------------------------------------------------- Besoin d'aide sur le fonctionnement de notre portail?
Pour accéder à la documentation de notre portail, cliquez ici
Pour utiliser Teamviewer, cliquez ici
-------------------------------------------------------------------------------------------------------------------------
Accueil Support Clients OCTIME Bienvenue au Support Clients d'OCTIME !
Ce portail vous permet de créer et de suivre toutes vos demandes de support et d’assistance, et de déclarer des incidents liés à l’utilisation des solutions OCTIME. Pour commencer, vous devez choisir le type de demande que vous souhaitez créer à partir des options ci-dessous.
What can we help you with?
Demande d'inscription au support OCTIME
Si vous n'avez jamais déclaré d'incident sur le Support OCTIME, merci de remplir le formulaire ci-dessous.
Dans le cas contraire, cliquez sur le bouton Connexion en haut à droite de votre écran et renseignez votre adresse mail . Si vous n'avez plus votre mot de passe, n'hésitez pas à cliquer sur " Vous n'arrivez pas à vous connecter"
Required fields are marked with an asterisk*
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